Complaints Policy

We aim to provide the best care for our patients. If you are unhappy with any aspect of our service, you have the right to make a complaint, and we will take it seriously.

How to Complain

• Complete our secure online form
• Send a letter to us in the post

Acknowledgement

All complaints will be acknowledged within 3 working days of receipt.

Formal Complaints

A complaint may be made verbally, in writing, or electronically.

• If a complaint is made verbally, the recipient must make a written record of the complaint and provide a copy to the complainant.