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Strictly necessary cookies
These cookies are required for the site to work. They store your cookie preferences and keep your session secure. They are exempt from consent under PECR Regulation 6(4) because they are essential to deliver the service you have requested.
Optional cookies
Optional cookies help us understand how the site is used and provide additional features such as analytics, accessibility tools and translation. We will only set them if you accept.
Complaints Policy
We aim to provide the best care for our patients. If you are unhappy with any aspect of our service, you have the right to make a complaint, and we will take it seriously.
How to Complain
- Complete our secure online form
- Send a letter to us in the post
Acknowledgement
All complaints will be acknowledged within 3 working days of receipt.
Formal Complaints
A complaint may be made verbally, in writing, or electronically.
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If a complaint is made verbally, the recipient must make a written record of the complaint and provide a copy to the complainant.